Job Description

The UPS Store 8387 at Lemon Creek is a locally owned retail franchise designed to support small businesses and the local residential community. We offer a wide range of products and services such as printing, mailboxes, notary services, and of course, packing and shipping. We are looking for a highly motivated and experienced Retail Store Manager to join our team. The ideal candidate will have a proven track record of success in managing retail operations, as well as strong leadership and customer service skills. As a Store Manager, you will be responsible for the overall operation of the store, including sales, inventory, and staff. You will also be responsible for developing and implementing marketing and sales strategies, managing and motivating staff, providing excellent customer service, maintaining a clean and organized store, and complying with all company policies and procedures.

RESPONSIBILITIES

• Staff management, including hiring, training, scheduling, and facilitation of monthly meetings
• Inventory control and order management
• Oversee daily operations including mailbox management, print services, and all package processing
• Monitor all communication channels such as email, voicemail, and customer reviews
• Management of the overall customer experience through training, reviews, and other feedback methods
• Assist with elevated customer concerns, inquiries, and claims management
• Develop and implement in-center marketing strategies
• General center maintenance, including cleanliness, safety, and organization
• Fiscal duties such as bank deposits, entering invoices, and distributing statements
• Perform other duties as assigned

QUALIFICATIONS/REQUIREMENTS

• High School Graduate or GED equivalent
• Two years previous retail management experience (preferably in an Asst. or Store Manager role)
• Existing Texas notary license or eligibility to become a Texas Notary Public
• Strong leadership and problem-solving skills
• Work in a fast paced, dynamic working environment
• Basic print production knowledge
• Proficient in Microsoft Office Suite
• Able to lift 40+ pounds unassisted
• Able to stand the full scheduled shift
• Able to work a flexible schedule that could require shifts outside of traditional business hours, including weekends
• Background check

ADDITIONAL EXPERIENCE DESIRED

• Adobe Create Cloud (Illustrator, InDesign, Photoshop)
• QuickBooks
• Understanding of Profit & Loss (P&L) statements

COMPENSATION

BENEFITS

• Paid time off (PTO)
• Health Insurance after 6 months
• Paid travel to company events
• Certified Training Bonuses
• Uniform Shirts Provided
• Monthly Bonus Opportunities
• Paid Additional Training Opportunities

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