Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Location

This is an onsite role based in Fort Mill, United States.

Your Role

A. Delivery Governance & Operations

• Own daily service cadence (DSTUM / operational reviews) ensuring progress tracking and issue resolution.
• Drive adherence to SLA, ticket lifecycle quality, and change management governance.
• Ensure execution consistency across incidents, service requests, and changes with clear accountability.

B. Client & Stakeholder Management

• Serve as the single point of accountability (SPOC) for onsite client interactions.
• Lead client communication for escalations, major changes, and service reviews.
• Translate client expectations into actionable delivery plans for offshore teams.
• Own critical incident response and escalation handling, including root cause analysis and recovery governance.
• Drive corrective action plans and track closure of service improvement initiatives.
• Identify recurring operational inefficiencies and initiate  Service Improvement Plans (SIP) .
• Lead adoption of automation and efficiency initiatives (e.g., firewall policy automation)
• Improve process maturity, documentation standards, and SOP adherence.

C. Audit, Risk & Compliance Alignment

• Support audit readiness across Network Security, BCP/DR, and IT Risk domains.
• Ensure documentation accuracy, evidence management, and control adherence.
• Manage risk identification and mitigation actions.

D. Resource & Capability Management

• Align resource skills with service demand and complexity.
• Drive onboarding readiness, cross-skilling (e.g., Cisco ISE), and knowledge transfer plans.
• Ensure adequate senior coverage for critical operations.

E. Change & Release Leadership

• Implement ( as needed ) but otherwise oversee critical changes and release support activities ensuring minimal disruption.  
• Balance agility (urgent asks) with governance and compliance discipline.

Your Skills And Experience

A. Functional / Technical Competencies

• Network Security Platforms: Palo Alto, Cisco FMC/FTD, ASA, Fortinet, Cisco ISE, DDoS solutions
• Hands on expertise in the above mentioned Network security tools
• Should be a Technical Manager working alongside the broader offshore / nearshore team
• Security Operations Governance (Incident, Request, Change)
• ServiceNow / ITSM process governance (inferred from delivery model; not explicitly cited)
• Governance Risk & Compliance fundamentals
• Business Continuity Planning and Disaster Recovery fundamentals

B. Delivery Leadership Competencies

• Managed Services governance execution
• Escalation handling & crisis leadership
• Service improvement planning and execution
• Offshore delivery coordination

C. Client-Facing Competencies

• Executive/stakeholder communication
• Conflict resolution and expectation management
• Consultative engagement mindset

D. Transformation & Innovation

• Automation opportunity identification
• Continuous improvement mindset
• Operational maturity uplift

The base compensation range for this role in the posted location is: $70,508- $160,380.

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: 

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect.  We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States.  

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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