Job Description

Job Description

Position Description:

You will shape how a flagship airport lounge portfolio is governed, reported, and delivered—bringing rigor to decisions, visibility to leaders, and consistency across sites. You will work in a highly cross-functional environment and partner closely with an external lounge partner and delivery vendors to keep execution aligned to approved scope, budget, schedule, and standards. 

 

As an Airport Lounge Program Manager in Global Real Estate Design and Construction, you will provide program-level oversight for a network of lounges delivered with an external lounge partner—where the partner leads day-to-day delivery and airport coordination, and JPMorganChase provides governance, capital accountability, and standards oversight. You will drive stage gates and decisioning, maintain portfolio health visibility, and ensure changes and re-baselines are governed with discipline. This role reports to the Lounge Design and Construction program lead.

 

Job Responsibilities:

• Serve as the single point of contact within Design and Construction for the lounge program, coordinating across internal stakeholders and the external lounge partner.
• Establish and run the program governance structure, forums, and escalation paths to enable timely decisions and consistent execution across sites.
• Drive lifecycle stage gates and milestone readiness, ensuring scope, budget, schedule, and required artifacts are defined and aligned before approvals.
• Own executive-level program reporting, including portfolio health, key risks, decision requests, and action tracking on an established cadence.
• Maintain program baselines for scope, schedule, and budget, and lead documentation and alignment of any material re-baselines through governance.
• Oversee adherence to approved design intent and standards, and route items that impact the design experience to the appropriate approvers.
• Coordinate program-level interfaces with third-party delivery teams (design, project controls, construction) to manage dependencies and critical-path decisions.
• Implement and manage program change control, ensuring changes are logged, assessed for cost/schedule/standards impacts, and routed per decision authority.
• Monitor delivery metrics and portfolio insights, identify recurring cost/schedule drivers, and lead continuous improvement and lessons-learned adoption.
• Drive closeout governance across sites, including documentation completeness and financial reconciliation tracking through completion.

Required Qualifications, Capabilities and Skills:

• 10 years’ experience in program and/or project management within construction, architecture, real estate development, or facilities management.
• Demonstrated experience running governance, controls, and executive-level reporting for a multi-project portfolio.
• Proven ability to manage multiple workstreams simultaneously, balance competing priorities, and deliver on-time commitments.
• Strong analytical capability, including collecting, synthesizing, and communicating operational metrics for program health.
• Executive-level written and verbal communication skills, including developing clear materials for senior audiences.
• Experience leading cross-functional stakeholders in a matrixed environment and driving decisions with a strong fact base.
• Experience implementing change control processes and assessing impacts to scope, budget, schedule, and standards.
• Demonstrated ability to influence external partners and vendors while maintaining clear accountability and outcomes.
• Strong leadership skills, including role clarity, team motivation, and development of junior talent.

Preferred Qualifications, Capabilities, and Skills:

• Experience delivering projects in airport environments or other highly regulated, stakeholder-dense settings.
• Experience working with third-party project controls functions (cost, schedule, risk, reporting) across multiple sites.
• Experience supporting design standards governance across a portfolio (guidelines, conformance reviews, controlled updates).
• Experience supporting construction delivery models that emphasize cost certainty and structured change management.
• Experience building operational playbooks/guidebooks to scale consistent delivery.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

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